Faculty of Computer Science Students Take Gold at BPI Challenge 2017
Elizaveta Povalyaeva, Artem Fomenko and Ismail Khamitov, fourth-year students of Software Engineering, took first place in the student category at the BPI Challenge 2017, a business process analysis competition. They presented their solution at the 13th International Workshop on Business Process Intelligence 2017 and are the first students from Russia to participate in the event and win, with the highest-ever number of projects participating in the competition.
As part of the competition, the researchers had to analyze the event logs from a Dutch credit bank information system, and find ways to improve the company’s business processes. The research process, results and recommendations were included in a report paper.
In your presentation, you said that companies have a trend to raise the bar in client service, and have just moved it up yourselves as part of BPIC.
— How did you learn about the challenge and why did you decide to go for it?
— As third-year students, we attended a research seminar on Process-Aware Information SystemsIrina Lomazova
— We had depersonalized event logs from an information system for the whole 2016. The logs contain tracks of credit offers and credit grants. The process steps are accompanied with such information as date and time, the purpose of the credit, ID of the service staff member or robot, the sum requested, the sum offered, the result ID (offer confirmed, declined, or cancelled), and other indicators. This is quite a big volume of data. When we first faced it, we asked ourselves, ‘where do we start from?’. What is the purpose of the analysis? At BPIC, our result is supposed to include some recommendations which would be valuable for the business and based on the analysis of business process efficiency from the event log.
Alexey MitsyukLaboratory of Process-Aware Information Systems (PAIS Lab), also helped us and advised on what areas to choose to investigate, and what to focus on in the data analysis. Alexey also helped us to formulate our report correctly as an applied research paper.
Boudewijn van Dongen
Associate Professor, Technische Universiteit Eindhoven