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Personnel business skills in an international environment

2021/2022
Academic Year
ENG
Instruction in English
5
ECTS credits
Course type:
Elective course
When:
4 year, 1 module

Course Syllabus

Abstract

This course provides core approaches to the processes and frameworks, methods and tools to implement effective HR practices in the modern business world. Through real-life examples, best practices, leading practices and advice from experts, students will understand how current HR practices work in terms of employee competency assessment and how to best use them to companies/business owner advantage. Cases from industry leaders and innovators will show the students how traditional and current HR practices support business effectiveness by using competency and employee development approaches.
Learning Objectives

Learning Objectives

  • The goals of discipline "Employee Business Skills in International Environment" are: • systematization and deepening of existing knowledge in general management, building up awareness of current human resources (HR) management practices, the relationship of the strategic business management approaches and employee management; • study of the conceptual foundations of HR approaches and current HR strategies in employee competency management; • development of tools and techniques to design, analyze and evaluate employee competency management processes; • research of strategies and tactics of organizational management via HR practices and employee competency evaluation.
Expected Learning Outcomes

Expected Learning Outcomes

  • - Understand the essence of current business requirements for employees and HR approaches used to support business processes;
  • - Be able to design and evaluate employee competencies;
  • - Develop metrics to measure the level of employees’ performance in a company;
  • - Analyze the pros and cons of various HR methods used for employee development;
  • - Optimize and improve HR processes;
  • - Develop plans for introducing changes to HR practices using LEAN value process.
Course Contents

Course Contents

  • Current business environment and employee competency management
    • Theme 1. Current business environment Industry 4.0 vs former business strategies. VUCA world. Russia 2025 Report by Boston Consulting Group. Current ISO requirements for company personnel. Hard vs soft skills. IQ vs EQ. Learning organizations. Agile companies. Teal organizations. Functional vs LEAN value chain process approaches in business and employee management. • Theme 2. Employee competency management The notion of competency (knowledge, skill and behavior). Current approaches to build up employees’ skills. Competency matrix vs competency model. Qualitative and quantitative methods of competency evaluation.
  • Employee’s journey in current business environment
    • Theme 1. Joining a company Hire to Retire Lean process. Employee’s induction. 2xSMART. Objective setting and Performance Evaluation. Performance and Talent Management. Use of competency matrices and competency models for employee development. Personal development plans. Effective feedback: how to receive and give feedback. • Theme 2. Employee training (or knowledge transfer) Designing a learning solution. The why. The Kirkpatrick Four-Level Training Evaluation Model. Trainer’s evaluation. Feedback forms. Learners’ diversity concept. The specifics of adult learning. Maslow’s hierarchy of needs. The Four Stage Learning Cycle by David Kolb. The Conscious Competence Ladder by Noel Burch. Information perception channels. Learning methods. One point lessons. Standard Operations Procedures. Technical Rooms. Self-learning facilities. Gamification. Project participation. From e-learning to we-learning. Micro-learning vs macro-learning. Viewing learning through PDCA. Life-long learning. • Theme 3. Employee coaching The concept of coaching. How is coaching different from training, counseling, so on? The inner game. Interventions. GROW model. Effective questions. Neutral position. Shadowing and listening. Johari window. Application of Situational Leadership Model by Hersey and Blanchard when choosing the best method for employee development.
  • Current employee management practices
    • Theme 1. Current employee management practices Employee’ value from a company strategy perspective. Competencies of the future. T-shaped vs M-shaped employee profiles. Digitalization of employee assessment tools and processes. Employee value proposition. Current EVP practices. HR branding. The war for talent. World leading EVP companies and their employee profiles. Ways to shift current employee competencies towards the desired ones.
Assessment Elements

Assessment Elements

  • non-blocking seminar grade
  • non-blocking online-course grade
  • non-blocking group project grade
  • non-blocking self-work grade
  • non-blocking exam grade
Interim Assessment

Interim Assessment

  • Interim assessment (1 module)
    0.2 * exam grade + 0.2 * group project grade + 0.2 * online-course grade + 0.2 * self-work grade + 0.2 * seminar grade
Bibliography

Bibliography

Recommended Core Bibliography

  • Gladwell, M. (2007). Blink : The Power of Thinking Without Thinking. New York: Back Bay Books. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=762726

Recommended Additional Bibliography

  • Kaplan, S. (2012). The Business Model Innovation Factory : How to Stay Relevant When The World Is Changing. Hoboken, N.J.: Wiley. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=443110